Refund policy

Return and Refund Policy

Three Dot Return & Refund Policy

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

14-Day Return Window

You have 14 days from the date you receive your order to request a return. After 14 days, we're unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition you received it
• In its original packaging, with tags attached (if applicable)
• Accompanied by proof of purchase (order number, receipt, or confirmation email)

The following items cannot be returned:

• Items marked as final sale or clearance
• Perishable goods, personalized/custom-made items, or intimate/hygiene products (adjust this list to match what you actually sell)
• Gift cards

How to Start a Return

1. Email teamthreedot@gmail.com or message us on WhatsApp at +92 301 4433113 within 14 days of delivery, including your order number and reason for return.
2. We'll confirm whether your item is eligible and provide instructions for sending it back.
3. Do not send items back without contacting us first — returns sent without prior approval may not be accepted.

Return Shipping

• Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 14 days with photos of the item and packaging. We will offer a replacement, exchange, or full refund, including return shipping costs, at no charge to you.

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether the refund is approved.

• Approved refunds are processed to your original payment method within 7–10 business days.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you'd like a different size, color, or item, the fastest way is to return your original item (once approved) and place a new order separately.

Late or Missing Refunds

If you haven't received a refund after 10 business days:

1. Check your bank account or card statement again.
2. Contact your bank or card provider — processing times can vary.
3. If you've done this and still have not received your refund, contact us at teamthreedot@gmail.com.

   We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at teamthreedot@gmail.com. Please note that returns will need to be sent to the following address: Basti Nau, Green Town, Bosan Road, Multan, Punjab, Pakistan.

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   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at teamthreedot@gmail.com.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at teamthreedot@gmail.com.